Schedule & SLAs

Polling cadence

By default, Conflixis checks your SFTP server for new files every 6 hours. This cadence fits most people and supplier feeds — it’s frequent enough that changes show up the same business day, but not so frequent that a delayed upload creates false alarms.

If you need a different cadence (more frequent, once a day at a fixed time, etc.), ask your Conflixis contact. The schedule is configured per integration on our side and can be adjusted without changes on yours.

What a “run” looks like

On each scheduled run, Conflixis will:

1. Connect to your SFTP server using the configured credential.
2. List files in your basePath that match your filePattern.
3. Skip any filenames that have already been downloaded successfully.
4. Download each new file and kick off an import.

Runs are idempotent. If your server is down when we try, we’ll pick up whatever’s there the next time it comes back.

Deduplication

Conflixis tracks files by (source, filename). A file is only ever downloaded and imported once. If you need to re-send corrected data, use a new filename — see File format & naming.

If Conflixis can’t reach your server

Expected connection issues (brief network blips, single failed attempts) are retried automatically on the next scheduled run. No action is needed on your side.

Persistent failures — for example, multiple consecutive runs failing to authenticate or connect — will be surfaced to the Conflixis team and your account contact will reach out to coordinate.

If we receive a malformed file

If a file downloads successfully but fails to import (schema mismatch, malformed CSV, unexpected columns), the file is retained and the import is marked as failed. Your Conflixis administrators can see the failed import and error details in the application.

Correct the underlying issue, upload a new file with a different name, and the next scheduled run will pick it up.

Holidays and calendar-aware schedules

Conflixis does not currently have a calendar-aware schedule (skipping holidays, for example). The polling schedule runs 24/7 on a fixed interval. If no new files are available on a given run, that run is a no-op.

If you’d like a different cadence — for example, “only on business days” or “once daily at 02:00 UTC” — tell your Conflixis contact during provisioning.